Proactive Approach to Managing IT for Better Results
Take advantage of technology and industry expertise
What are Managed IT Services?
Gartner defines IT services as “…the application of business and technical expertise to enable organizations in the creation, management and optimization of, or access to, information and business processes.” They also break IT services into segments based on the skills required to deliver the service (e.g., design, build, run, etc.) and the categories of service (i.e., business process services, application services and infrastructure services).
​
Proactive Approach to Managing IT for Better Results
​
Empower Corp uses both technology and industry experts to perform the care and feeding of all or some of your applications. One of the main differences between an Managed Service and a traditional IT support is that a Managed Service is considered “always on”. Coverage options are available to suit your business needs from regular business hours to 24×7. It is also a scalable model which allows additional solutions based on business needs. The Managed Service team is always working in the background to predict a possible disruption and take proactive actions to remediate it.
Empower Corp leverage a highly technical enabled pool of experts specific to the supported applications. That means you always have the most current skill sets available to you and your business, so you’re not paying for resources that aren’t needed. This is a particularly valuable benefit because it reduces training and upskilling costs associated with an in-house, traditional IT support model. It also allows the customer to re-deploy internal resources to more strategic projects rather than spend their time chasing application issues.
​
Another key benefit to an Managed Service is the fact that the service is governed by contractual service level agreements (SLAs) covering both responsiveness and issue resolution. You can be assured of the continuity of your application availability, customizations, integrations, and choose different levels of response time based on the severity of the issues. A Managed Service also provides a governance process to achieve regularly scheduled timeframes for reporting on the performance of your applications and KPI’s of the team supporting them. This data is invaluable in identifying operational pain points you may want to address in your future planning process.
​
Pricing Models
​
Empower Corp Service support is offered with a fixed fee model. That keeps the price static over a defined period allowing for predictable budgeting and cost management. For example, a typical Managed Service engagement over a 3-year period for a medium-sized company can cost up to approximately 40% less than a traditional in-house IT support unit. Parameters of the service are defined up-front based on ticket volumes, service coverage hours, and activities required to be performed. Another contributing factor for cost efficiency of an application MS is it will be provided globally via a remote delivery model.
​
Deciding Which Option is Right for Your Business
​
When considering what type of support model is right for your organization, it’s always best to look at the pro’s and cons as well as understanding the key pain points before deciding.
​
Like to know more? Contact us and we'll send you a complete Pricing and Model Guide.
